MRT Factory Warranty Guarantee

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The VERY BEST Warranty.

MRT offers several warranties for your reassurance and piece of mind..

  • MRT Fair Go Policy.
  • MRT Lifetime Warranty.
  • MRT Noise Guarantee.
  • MRT Factory Warranty Guarantee.
  • MRT Power promise.
     

    "We pride ourselves on giving you confidence in our parts by providing a warranty that is far better than you will find with any other company.
    If you are not 100% happy then we are not happy either and will do our very best to serve you.
    For some reason if we can not meet your needs we will refund you in full" 

    Brett Middleton MD
    MRT

    As a client you are our NUMBER ONE priority.

    MRT Prides itself in being industry leaders and offering top quality parts at affordable prices, (as part of our Mission Statement).

    Summary

    When does each apply?
    In many cases the simple list below will apply, however in some cases it may be also offered on other items.
    Please simply ask us (or approved MRT partner) when you drop off your car OR when you order parts.

    Factory Warranty Guarantee
    Lifetime warranty
    Used Car Warranty Guarantee

    Applies to:

    • All MRT Power kits
    • All MRT Vehicle servicing
    • All MRT branded parts
    • Whiteline parts
    • Powerflex parts (when supplied by MRT)
    • GFB parts
    • DBA Brake parts (when supplied by MRT)
    • MCA Shock absorbers
    • Some other parts. (please refer and ask MRT)

    6 month 10,000 km warranty
    Applies to:

    • All other parts supplied by MRT

    Fair go Policy
    Applies to:

    • All MRT services and parts supplied

    Noise Guarantee
    Applies to:

    • All MRT exhaust systems.
    For specific details, please refer the following or ask a MRT authorised partner.
    In all cases MRT will endeavour to meet your needs when and if the time arises where you will need our assiatance.
    Unfortunately there are cases where people try to abuse our warranties, even when we aim to asisst in good faith.
    Therefore we are forced to detail some items below that are in some cases needed to be black and white....

    The details

    FAIR GO POLICY

    Who is covered?
    You are covered by the MRT fair go policy if you are the owner of a vehicle with MRT parts or work completed on it.
    This policy is aimed at those times when you feel you should ask for help, but think you may get nowhere.
    This warranty is designed to encourage you to ask so we can help you.

     What is covered?
    The Fair Go Policy is designed to provide you an easy way to contact us if you feel you are entitled to help, outside the other warranties that MRT offer. Its our way of saying, "please ask us so we can help you".

    What is not covered?
    The Fair Go Policy is not aimed to provide a unlimited warranty for everything MRT offers.
    It has its limitations and should be considered as "common sense".
     

    LIFETIME WARRANTY
    

                Who is covered?
    You are covered by the MRT lifetime warranty if you are the owner of the vehicle at the time the relevant work was being performed. (see notes for subsequent owners)

    What is covered?
    Where our parts have been fitted to your car by MRT (or a participating MRT partner and where noted on your receipt) , MRT (or your MRT agent ) will cover repair / replacement of any MRT parts or MRT supplied part as listed on the "approved list. (above) 

    What is NOT covered?
    The Warranty does not cover abuse or use outside the design of the parts supplied or as noted in the factory service schedule.
    Non standard parts except those supplied as listed (above) are not covered.
    Wear and tear items, such as brakes, filters, cat converters, CVT Transmissions, air flow meters, O2 sensors, clutches, tyres. hydraulic componants etc.

    When does it Begin?
    The Lifetime Warranty is effective as of delivery on completion of work when payment is received in full.

    Servicing and Maintenance
    In order to maintain the MRT Lifetime Warranty, the person or entity covered by this warranty must maintain the vehicle to its full manufacturer servicing schedule including observing all distance travelled and time related interval instructions by a qualified mechanic.
    In the instance a warranty claim is being made, proof of records may be required.
    The vehicle should also be subjected to any repairs and maintenance as deemed necessary and relevant upon inspection regardless of servicing schedules.
    Failure to do so may result in delays, cancellations of warranty and rejections of claims.


                  When MRT Lifetime Warranty does not apply.

    You are not covered by the Lifetime Warranty if;

    • You are a different or subsequent owner or entity of the vehicle. (See notes)
    • You have not adhered to the manufacturer service schedule.
    • You have used the vehicle in any type or Motorsport, Track event or timed racing or style event.
    • You have modified the vehicle beyond MRT recommendations.
    • The claim is a result of a failure or a consumable component such as (but not limited to) oil seals, brakes, clutches, tyres etc.
    • For transport, accommodation, rental cars, towing or other similar costs.
    • The claim is a result of accident damage (or related).

    Other Provisions of the MRT Lifetime Warranty
    While under any New Car warranty period you must first present the vehicle to the manufacturer relevant to the terms and policies for inspection and repairs.

    NOTES
    If you are a "new" owner of a car with an existing MRT Lifetime Warranty, we want you to also benefit, you are invited by MRT to bring in your car for a FREE comprehensive inspection (valued at $195).
    We will check your car and ensure all is ok to give you comfort in the benefits of your new purchase. 
    Please note warranty transfer is not automatic on this inspection. 

    BONUS
    As a new client of a car that has been previously to MRT, please accept our offer of a FIXED price scheduled service. This is valid to a value of $700 and will cost you no more than $99. (you must mention this page when you book)

    Simply call MRT (or MRT agent) and arrange an inspection.

     

    FACTORY WARRANTY GUARANTEE and USED CAR WARRANTY GUARANTEE
    

                Who is covered?
    You are covered by the MRT factory Warranty Guarantee if you are the owner of the vehicle at the time the relevant work was being performed. (are you the "next" owner? see notes below)

    What is covered?
    Where our modified parts have been fitted to your car by us (or a participating MRT partner and where noted on your receipt) should your new or Used car factiory warranty be voided as a result, we (or your MRT agent where note fitted by MRT direct) will cover repair / replacement of any OEM parts negatively impacted by the modified parts under the same terms as the Factory New / Used car warranty.

    What is NOT covered?
    Same as MRT lifetime warranty.
    Other non "new car factory" warranties. (For "Subaru Assured Warranties", please contact MRT.)

    When does it Begin?
    Same as MRT lifetime warranty. 

    Servicing and Maintenance
    Same as MRT lifetime warranty.

    When MRT Lifetime Warranty does not apply.
    Same as MRT lifetime warranty.

    NOTES
    If you are a "new" owner of a car with an existing MRT fatory Warranty Guarantee, we want you to also benefit, you are invited by MRT to bring in your car for a FREE comprehensive inspection (valued at $195). 
    We will check your car and ensure all is ok to give you comfort in the benefits of your new purchase.

    BONUS
    As a new client of a car that has been previously to MRT, please accept our offer of a FIXED price scheduled service. This is valid to a value of $700 and will cost you no more than $99.
    (you must mention this page when you book)

    Simply call MRT (or MRT agent) and arrange an inspection.

    6 Month 10,000 km WARRANTY
    

    NOTES
    In some cases the supplier warranty may extend past the MRT 6 month Warranty, in which case the  longer of the two warranties will apply.

    Who is covered?
    You are covered by the 6 Month Warranty if you are the owner of the vehicle at the time the relevant work was being performed.

      What is covered?
    Where our parts have been fitted to your car by MRT (or a participating MRT partner and where noted on your receipt) , MRT (or your MRT agent ) will cover repair / replacement of any MRT parts or MRT supplied part as listed on the "approved list. (above) 

      What is NOT covered?
    Same as lifetime warranty..

      When does it Begin?
    Same as lifetime warranty. 

      Servicing and Maintenance
    Same as lifetime warranty. 

    When the 6month warranty does not apply.
    Same as lifetime warranty.

    Other Provisions of the 6 month Warrantry
    Same as lifetime warranty
     

    NOISE GUARANTEE
    

    Who is covered?
    You are covered by the MRT noise Guarantee if you are the owner of the vehicle at the time the relevant work was being performed. (are you the "next" owner? see notes below)

    What is covered?
    Where our exhaust system has been fitted to your car by us as part of a MRT Power kit (or a participating MRT partner and where noted on your receipt) should you feel the noise is too loud (or too quiet), we (or your MRT agent where note fitted by MRT direct) will cover modification / replacement / 100% refund of any exhaust parts.

    What is NOT covered?
    Other parts that are not MRT exhaust related parts.

    When does it Begin?
    Immediately. 

    When does it end?
    7 days  after the car is delivered back to you. 

    OTHER IMPORTANT NOTES
    
    In some cases the parts supplied may not meet the requirements of the intended use of the vehicle, it is your choice and you accept responsability for these parts fitted to your car and the use of which you intend for them.
    In every case we ask you consult MRT for specific advise to bet meet your needs.
    Examples where MRT can not make Guarantees are:
    • Motorsport classes (and relevant gategory rules).
    • Road use.
    • Emissions.
    • Vehicle warranties.
    • Noise
    This Document Supplements any supplied warranty documents and standard warranty texts as published
    on any MRT invoicing and is subject to the MRT Fair go policy.

    (please Contact MRT for more information).

    BM